Last updated: 22 October 2026
1. Scope
This policy applies to tickets purchased from SIA "VIVALDI ENTERTAINMENT" at event.okoncert.live. There is no statutory 14-day cooling-off right for concerts on a specified date. The voluntary option below supplements, and does not limit, your statutory rights.
2. Voluntary refund at least 72 hours before the concert
You may cancel all or selected tickets without giving a reason if we receive your request at least 72 hours before the scheduled start. The start time is the local time at the venue; the cutoff is calculated as 72 elapsed hours.
We normally waive the deduction described below, but this is a discretionary concession and does not create a right to the same waiver on another occasion.
We refund the amount actually paid for the returned tickets, including mandatory charges, less only the original payment-processing costs attributable to those tickets that were actually incurred and are not returned to us by the payment provider, capped at 2% of that amount. No additional refund-processing fee is charged. We explain the calculation; where no such costs remain, no deduction is made. You may show that the costs were lower or zero. Any deduction prohibited by applicable law is waived.
This deduction applies only to this voluntary cancellation option. It never applies to refunds owed because of cancellation, rescheduling, material changes, an erroneous charge or other statutory grounds.
3. Later requests and unused tickets
Personal inability to attend, a change of mind, late arrival or non-use does not by itself entitle you to a voluntary refund within 72 hours of the start or afterwards. Sections 4–7 and all statutory remedies remain available, including after the concert. You may give the ticket to another person under the Terms.
4. Cancellation
If we cancel the concert, we refund the full amount actually paid for the affected tickets, including mandatory charges, without a deduction. We initiate this refund ourselves, without a request from you, within 14 calendar days of announcing cancellation. You need not accept a voucher or replacement date. If a payment cannot be returned in this way, we contact you to arrange a free alternative.
5. New date or start time
If we change the performance date, you may accept the new date or cancel the affected tickets for a full refund. Changes to the start time and temporary delays are assessed according to their significance, the circumstances and applicable law; they do not automatically create a voluntary refund right. Statutory rights remain unaffected.
Please tell us your choice promptly, preferably within 14 calendar days of receiving our notice and before using the ticket. This is a request for timely administration, not a deadline extinguishing your rights. Silence does not constitute acceptance or waive refund rights. An indefinite postponement does not require you to wait for a new date.
6. Material changes and defective performance
You may cancel for a full refund if we materially alter the concert, including replacing an advertised main performer or moving to a venue that significantly changes the promised experience, access or travel requirements. Minor changes that preserve the essential character and are reasonable do not alone create a voluntary refund right.
If the service is partly delivered, interrupted or defective, any right to a price reduction, termination, repayment or damages is determined by applicable law. Attending does not waive claims for defects.
7. Errors and duplicate charges
We correct and refund duplicate or incorrect charges caused by payment or booking errors in full after prompt verification. Please provide the order number or other information sufficient to identify the transaction. A customer's mistaken choice is considered under section 2 and any applicable statutory rights.
8. Requests and repayment
Contact [email protected], WhatsApp or phone +371 27 27 27 35, or write to the address below. State the order number, purchase email and tickets concerned if available. There is no compulsory form; missing details may be supplied later. Do not send full card numbers or security codes.
Except for cancellation refunds that we initiate under section 4, we make refunds without undue delay and initiate them no later than 14 calendar days after receiving the request and the information reasonably needed to identify the payment and entitlement. A shorter mandatory period prevails; internal approval does not restart the period. We explain a disputed claim or any missing information promptly.
Refunds go to the original payment method through Stripe. Where that is technically impossible, we agree a secure alternative without a fee. Your bank may take additional time to post the funds. Refunded tickets are invalidated. Refunds are based on the price paid after discounts; the same amount cannot be recovered twice.
9. Contact
SIA "VIVALDI ENTERTAINMENT"
Registration No.: 40203495404
Registered office: Kaivas iela 50 k-2 - 80C, Rīga, LV-1021, Latvia
Registered operating unit: Augusta Deglava iela 10, Rīga, LV-1009, Latvia
Email: [email protected]
Phone: +371 27 27 27 35